The 4th generation of Six Sigma

Last week I attended a presentation by Dr. Mike Vandermark of Scottsdale, Arizona. Dr. Vandermark, Dr. Mikel Harry and key colleagues (Sandra Harry, MBA; Connie Januzzi; Drew Lehman) made one of their first public appearances since launching The Great Discovery.

If Dr. Harry's name sounds familiar, it is because he is considered the key architect of Six Sigma: the quality-plus-more-program that originated at Motorola and changed the way many of the world's leading companies do business. Dr. Harry is calling The Great Discovery "the fourth generation of Six Sigma".

Leadership was not directly addressed with earlier versions of Six Sigma and becoming a Black Belt still requires diving into a complex world of schematics and statistics, but ... there are two contrasts that make this fourth generation intriguing:

1) it embraces the human element necessary for success

2) the simplicity and clarity of this systems approach can be grasped and applied to developing world class success by kids and Fortune 100 CEOs alike

When a process like The Great Discovery is combined with an an expert coach and a motivated client ready to engage in their definition of "progress", successes are sure to follow.

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Matt's example: Be great at what you do

Maybe you have read about Jack Welch (GE) or Herb Kelleher (Southwest Airlines) as legendary CEOs associated with successful businesses; their individual stories certainly share being great at what they do. But, do you know Matt Pool?

If we want insight into how to be successful in business, it is certainly worth going to national & global headlines and best selling biographies to learn how they do it but here in Phoenix we may want to stop by Matt's Big Breakfast in downtown Phoenix and experience it for ourselves; Matt Pool has a thriving, waiting list kind of business in today's economy. Isn't it great to hear a success story right now?

My perception of Matt's success is simple:

Matt makes big breakfasts.

Matt makes GREAT big breakfasts.

Matt has created a place where people enjoy the experience of Matt's big breakfasts.
Matt is great at what he does.

As I was waiting with my friend, Kim, I noticed that as first time visitors walked up to the restaurant, experienced diners instructed the new patrons to sign in on the little yellow paper pad with the cheap pen; this practical waiting list ritual seemed to be one of the first ways that Matt creates a sense of connectedness & community with his diners. In this way, the intimate setting of the old, retro building begins before you even walk inside. And, then you get to eat a breakfast that is not only big but is also made with the finest ingredients from local suppliers.

I highly recommend Matt's Big Breakfast for a place to share a meal and to experience a simple, but important lesson about how to be successful: be great at what you do.

Matt's Big Breakfast
1st Street / McKinley
Downtown Phoenix

Adapted from original publication at Examiner.com ~ May 4, 2009

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